Unopened Products:
- Unopened products may be returned within 14 days of purchase for a partial refund, subject to a 15% restocking fee.
- For returns between 15-30 days, store credit may be issued at our discretion, provided the item is in new and resellable condition.
- Returns beyond 30 days are not accepted.
- Buyers are responsible for all return shipping costs.
Opened Products:
- Opened products are not eligible for return unless the item is defective, damaged, or significantly different from the product description.
- If the return is due to a seller error (e.g., incorrect or defective item), we will cover the return shipping costs.
- If the return is due to buyer preference (e.g., change of mind, wrong size, or dissatisfaction), the item is not eligible for return or exchange.
Refund Process:
- Refunds will be processed within 10 business days after receiving and verifying the returned item.
- Refunds will be issued after deducting applicable restocking fees and will be credited to the original payment method.
- Store credit (if applicable) will be issued within 3 business days of receiving the return.
How to Initiate a Return:
- For defective, damaged, or incorrect items, please contact us at hello@purplerise.com to initiate a return request.
- Include your order number, a detailed description of the issue, and relevant photos or videos (if applicable).
- We reserve the right to request additional information or deny returns that do not meet our policy.
Key Notes:
- All returned items must be in their original condition, with tags and packaging intact.
- Items that show signs of wear, damage, or improper handling may be denied a refund.
- We reserve the right to refuse returns that do not comply with our policy.
For any questions or assistance, please email us at hello@purplerise.com.